Thomley Privacy Policy

Privacy Policy – The Thomley Hall Centre Ltd

Effective Date: 19th May 2026

Privacy Policy

Welcome to The Thomley Hall Centre Ltd (Thomley).

We are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws.

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website and purchase day tickets for activities and services at our disability activity centre.

1. Who We Are

Thomley

Address:
The Thomley Hall Centre Ltd
Menmarsh Road
Worminghall
Buckinghamshire
HP18 9JZ

Email: enquiries@thomley.org.uk

Telephone: 01844 338380

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following information.

Personal Information

This may include your full name, email address, telephone number, billing address, and emergency contact details.

Booking Information

This may include ticket purchases, attendance dates, participant details, and activity selections.

Accessibility and Health Information

Where voluntarily provided and necessary for participation or safety, we may collect information relating to accessibility requirements, mobility assistance needs, medical conditions or allergies, and carer or support worker details.

This information is treated as special category data under GDPR and is processed only where necessary and with appropriate safeguards.

Payment Information

Payments are securely processed by third-party payment providers. We do not store full card details on our servers.

Technical Information

We may collect technical information such as your IP address, browser type, device information, cookies, and website analytics data.

3. How We Use Your Information

We use personal information for a variety of purposes, including processing ticket bookings, managing attendance and activities, providing accessibility support, ensuring participant safety and wellbeing, communicating booking confirmations and updates, responding to enquiries, providing statistics for funders, improving our services and website, and meeting our legal and safeguarding obligations.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing personal data:

• Processing bookings – Contract

• Providing accessibility support – Vital interests and/or explicit consent

• Safeguarding and safety – Legal obligation

• Customer communications – Legitimate interests

• Marketing communications – Consent

5. Sharing Your Information

We may share information with activity staff and support personnel, payment processing providers, IT and website service providers, emergency services where necessary, and regulatory or safeguarding authorities where legally required.

We do not sell personal information to third parties.

6. Data Retention

We retain personal data only for as long as necessary for booking administration, safeguarding obligations, financial and legal recordkeeping, and resolving disputes.

Special category data is securely deleted when it is no longer required.

7. Your Rights

Under UK GDPR, you have the right to access your personal data, correct inaccurate information, request deletion of your data, restrict processing, object to processing, withdraw consent, and lodge a complaint with the UK Information Commissioner’s Office (ICO).

For any requests relating to your personal data, please contact: enquiries@thomley.org.uk

8. Cookies

We use cookies to ensure website functionality, improve user experience, and monitor website performance and analytics.

You can manage cookie preferences through your browser settings.

9. Security

We implement appropriate technical and organisational measures to protect your information. These measures include SSL encryption, restricted data access, secure payment systems, and confidential staff handling procedures.

10. Children and Vulnerable Individuals

We recognise the importance of safeguarding children and vulnerable individuals. Personal information relating to children or vulnerable adults is handled with additional care and appropriate protections.

Parents, guardians, carers, or authorised representatives may provide information on behalf of participants where appropriate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page together with a revised effective date.

12. Contact Us

Thomley

Address:
The Thomley Hall Centre Ltd
Menmarsh Road
Worminghall
Buckinghamshire
HP18 9JZ

Email: enquiries@thomley.org.uk

Telephone: 01844 338380

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Thomley. References to "our Website" or "the Website" are to thomley.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Thomley
Old Thomley Hall Farmhouse, Menmarsh Road, Worminghall
HP189JZ

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.